Privacy Policy

We take our responsibility to protect your privacy seriously, and this policy outlines our ongoing obligations to you regarding how we manage your personal information.

”We”, “us”, and “our” means Stacked Farm Pty Ltd (ACN 618 202 163), registered at 5/12 Distribution Ct, Arundel QLD 4214.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

This Privacy Policy outlines your rights to gain access to and seek corrections of the personal information we hold. This Privacy Policy also provides information about how you can approach us about your privacy-related concerns and complaints and how we will deal with such communications.

Wherever possible, you can remain anonymous or use a pseudonym when interacting with us, e.g., when enquiring about the personal information we hold.

You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

Definition of Personal Information

Personal information is information or an opinion that identifies an individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal, regardless of whether it is true.

When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting it and how we plan to use it.

Information we collect and hold

We collect Personal Information about you and your interactions with us for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure.

Examples of Personal Information we collect may include, but are not limited to, your identity, names, addresses, email addresses, phone numbers, other personal details you provide, or details from products that you have purchased from us, and details of enquiries or complaints you make.

This Personal Information is obtained in many ways, for example:

• When you visit our website at www.stackedfarm.com.au,
• By correspondence with us via telephone or email;
• Online via social media; Meta, Google advertising products, and other third parties that offer related services;
• When you purchase or use any of our products or services;
• From your website;
• From media and publications or other publicly available sources, and
• From third-party businesses.

We don’t guarantee website links or the policy of authorised third parties.

From time to time, we may ask you to supply personal information such as your name, address, telephone number, e-mail address, or purchase details where relevant. However, under no circumstances will we request any information from you that may disclose your:

• political, religious or philosophical opinions, beliefs, associations or affiliations;
• health and sexuality;
• racial or ethnic origin;
• membership of a trade union or a professional or trade association;
• criminal records.

We may also conduct surveys or market research and seek other information from you periodically. These surveys will provide us with information that allows us to improve the types and quality of services offered to you and the manner in which those services are offered to you.

Information from our website

When you visit our website, www.stackedfarm.com, our system records how you access, use and interact with our website. We do this by using various tools such as Google Analytics and cookie tracking. For statistical purposes, the following information may captured:

• The location from which you have come to our website, the date and time of visit, and the pages you have visited, files downloaded, and time spent on individual pages; and
• Technical data that may include your IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.

We use cookies on the website. A cookie is a small text file the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any future visits. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the website’s display and presentation of information.

Cookies do not identify you personally. If you prefer not to receive cookies, you can alter the security settings on your web browser to disable cookies or warn you when cookies are in use. However, disabling the cookie function may impede your ability to use parts of the website.

Use of your Personal Information

When we hold your personal information, it will be used for the following primary purposes:

• To provide you with products and services and manage our relationship with you;
• To contact you, for example, to respond to your queries or complaints or if we need to tell you something important;
• To identify and tell you about other products or services that we think may be of interest to you;
• To ensure the proper functioning of our website;
• To assist Stacked Farm with our auditing, marketing, planning, product development and research requirements, or
• To comply with our legal obligations and assist government and law enforcement agencies or regulators.

If you do not provide us with your personal information, we may not be able to provide our services, communicate with you or respond to your enquiries.

We will not use or disclose (or permit the use or disclosure of) information that could be used to identify an individual in any circumstances except:

• To ensure the proper functioning of our business and the website;
• To communicate promotional offers and special events to you;
• Where the law requires us or authorises us, or a company holding data on our behalf, to do so, and

Where you have given express consent to us for a prescribed purpose.

We will not sell, distribute, rent, licence, disclose, share or pass on your personal information to any third parties other than those who are contracted to us to keep the information confidential, whether subject to a statute or a scheme that imposes similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended, regarding the handling of personal information.

Should a third party approach us with a demand to access your personal information, we will take reasonable steps to redirect the third party to request the information directly from you, wherever it is lawful and reasonable for us to do so.

If we are compelled to disclose your personal information to a third party, we will take reasonable steps to notify you in advance, wherever it is lawful and reasonable for us to do so.

How we store and hold Personal Information

We store most of your information in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect the personal information we hold from misuse, interference, or loss and from unauthorised access, modification, or disclosure.

These processes and systems include, but are not limited to:

• The use of identity and access management technologies to control access to systems on which information is processed and stored;
• Requiring all employees to comply with internal information security policies and keep information secure;
• Requiring all employees to complete training about information security; and
• Monitoring and regularly reviewing our practice against our policies and industry best practices.

Disposal of Personal Information no longer required

If we hold personal information about you and do not need it for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy or de-identify it unless we are prevented from doing so by law.

Who we disclose your Personal Information to and why

We may transfer or disclose your personal information to our related companies. We may disclose personal information to external service providers so that they may perform services for us or on our behalf. We may also disclose your personal information to others outside our group of companies where:

• We are required or authorised by law to do so;
• You may have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances;
• We need to share it with our external providers and data processors to operate our business and provide products and services to you;
• We disclose it to our affiliated companies and partners;
• You enter into social media and marketing campaigns and competitions, and you consent to the publishing of your information on public social media platforms for marketing purposes;
• We may disclose your personal information to a third party that we consider to have products and services that we consider may benefit you; or
• We are otherwise permitted to disclose the information under the Privacy Act or
• We share it with prospective sellers or buyers of our business or assets, and if the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.

Personal information for marketing purposes

We will use your personal information to offer you products and services that may interest you, but we will not if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

Overseas transfer of Personal Information

We may disclose or transfer your personal information to overseas recipients. However, we will seek your consent before disclosing your information if the overseas recipient is not regulated in a way that equally reflects the Australian Privacy Principles. We will take reasonable steps to ensure that an overseas recipient does not breach the requirements of the Privacy Act 1988 (Cth).

Access to your Personal Information

In most cases, you have the right to access the personal information we hold about you. If you wish to access your personal information, please contact our team at [email protected], (07) 5619 5304 or PO Box 535, Biggera Waters, QLD 4216.

We will respond to all requests for access to personal information as quickly as possible. However, requests for a large amount of information or information that is not currently in use may require further time.

We may charge you a reasonable fee for access if we incur a cost to retrieve your information, but in no case will we charge you a fee for your application for access. Whenever a fee is applied, you will be notified of how that fee will be calculated or, where possible, the total amount that will be charged. You will then have the option to decide whether to proceed with your access request.

In some cases, we will refuse to give you access to the personal information we hold about you. This includes but is not limited to, circumstances where denying access is required or authorised by or under an Australian law or a court/tribunal order or where giving you access would be unlawful; have an unreasonable impact on other people’s privacy; prejudice an investigation of illegal activity; reveal our intentions about negotiations with you to prejudice those negotiations; prejudice enforcement related activities conducted by, or on behalf of, an enforcement body; reveal evaluative information generated within the Stacked Farm organisation in connection with a commercially sensitive decision-making process.

We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the discovery process in those proceedings. Further, we will refuse access where your request is frivolous or vexatious and where we reasonably believe that giving access would pose a severe threat to the life, health or safety of any individual, or public health or public safety; unlawful activity, or misconduct of a serious nature, is being or may be engaged in against Stacked Farm and giving access would be likely to prejudice the taking of appropriate action about that matter.

If we refuse to give you access, we will provide you with reasons for our refusal unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons for our refusal. Further, we will explain how you may complain about our decision.

These mechanisms for accessing your personal information operate alongside and do not replace other informal or legal procedures by which you may be provided with access to your personal information.

Correction of your Personal Information

The accuracy of the personal information we have requested from you is important to us. Should you suspect, or become aware, that the personal information we hold is inaccurate, out of date, incomplete or misleading, please contact our team at [email protected], (07) 5619 5304 or PO Box 535, Biggera Waters, QLD 4216.

We will respond to all requests for the correction of personal information as quickly as possible. Requests relating to a large amount of information or information that is not currently in use may require further time.

If we refuse to change the personal information as you request, we will provide you with reasons for our refusal unless doing so would be unreasonable. We will also give details on how you may complain about our decision. Further, in case of our refusal, you may request that we take reasonable steps to associate, with the relevant information, a statement that you view as inaccurate, out of date, incomplete or misleading.

If we have corrected personal information about you, you may request that we take reasonable steps to notify any third party to which we have disclosed inaccurate, out-of-date, incomplete or misleading personal information. These mechanisms for correcting your personal information operate alongside and do not replace other informal or legal procedures by which you may be provided correction of your personal information.

Unsubscribing from our Database

You may unsubscribe from our mailing, marketing and email database at any time. Please send us this request in writing.

Complaints

If you have concerns about how we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us in writing. Our contact details are below.

We will consider your complaint and determine whether further investigation is required. We will notify you of the outcome of this investigation and any subsequent internal investigation.

Suppose you remain unsatisfied with the way in which we have handled a privacy issue. In that case, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action that may be available.

Contact information

If you have any questions, comments, requests, concerns or ideas about improving our Privacy Policy, please contact our Privacy Officer at [email protected].

In the event you provide suggestions, materials or feedback. In that case, it is considered non-confidential, and we may, at our complete discretion, use it to improve the website, service and/or how we handle personal information without any obligation to compensate you regardless of how we use, implement, copy, modify, display, distribute and/or otherwise benefit from your suggestions, materials or feedback.

Amendments of this Policy

We are obligated to review and update this policy regularly. From time to time, we may change how we handle personal information or the types of personal information we hold. Any changes to our policy will be published on our website.

We, therefore, reserve the right to amend this Privacy Policy at any time. Should any significant amendments occur, notification will be provided by publication on the website 14 days before the changes are implemented (the Notice Period) unless the circumstances of the amendments make it unreasonable to provide such a Notice Period. Your continued use after the Notice Period has lapsed indicates your consent to be bound by the amended Privacy Policy.

For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at https://www.oaic.gov.au.

Website Privacy Policy last updated on 16th January 2025. For any further information, please contact our team at [email protected], (07) 5619 5304 or PO Box 535, Biggera Waters, QLD 4216.